Customer Reviews - Page 31

Igor`, Russian Federation (August 04, 2014)	Service:  Car rentals
Family with children
PROS: They took the car from July 10 to July 18 for a trip to Greece. The car was clean, they drove in time, the design and contacts with the representative: everything was clear, fast, concrete. I was pleased with the representative of the company. we will take the car only here CONS: Not found

Paul Smart, United Kingdom (August 01, 2014)	Service:  Motorcycle rental
Solo traveller
PROS: Good communication before travel. Meeting at airport and handover very efficient and professional The bike was in very good condition, the confidence that helps a lot as you set out alone into an new country. The return arrangement very as very easy and clear, with flexibility - in my case dropped to a good restaurant near the airport. I am happy to recommend MOTOROADS to anyone, and already have to members of my bike club in Scotland. CONS: Nothing

Richard E., United Kingdom (July 26, 2014)	Service:  Car rentals
Group of friends
PROS: The service came exactly when and where we asked for it. The service was provided very professionally and our car came in good condition with a full tank of fuel. Ideal since all we needed was to make sure it was full on return. When all of us had lost phone signal, the man was very prompt to meet us at the airport on departure and gave us our deposit back in full (and in English which is a bonus when you`re leaving the country. ) On the whole a very good service. CONS: Nothing

Mike Fieldhouse, United Kingdom (July 15, 2014)	Service:  Car rentals
Group of friends
PROS: None. CONS: Nothing
MOTOROADS REPLY: Dear Mike Fieldhouse, Thank you for your feedback. We have to admit the originally booked Nissan Pathfinder was not available at the time of your arrival at Sofia airport. It was returned a day later by the previous customer without any notice to us in advance. We even reported the vehicle stolen in the police not knowing it was a misunderstanding in the customer's travel dates mentioned on the rental contract. Sometimes we have no control over situations like yours and especially in high season when we do not have many vehicles on the parking lot. However, we offered you two good alternatives on the spot: 8+1 Mercedes Vito and 6+1 Chevrolet Captiva and you stated at the rental desk that you are happy with the Chevy Captiva 6+1 seats. In regards to the meet and greet service, it was specifically mentioned on your reservation voucher that you have to approach our rental desk in the arrival hall by yourself due to the very busy arrival time of your flight. We hope will have a chance to show you our customer satisfaction dedication in the near future. Team Motoroads

Chris Dooley, United Kingdom (July 13, 2014)	Service:  Motorcycle rental
Solo traveller
PROS: Excellent customer service and great bikes. Rented a 2013 BMW 650 from MOTOROADS for a weekend travelling around Sofia. Initial communications were very good with all questions answered. Bike was dropped off on time and all controls explained. The bike itself was in excellent condition and a top box was included in the price. Would highly recommend the company and Dimi for his communication! He was very easy to talk to and was happy to sort out any issues. CONS: None